Do You IM? Report Says Many Do

How Americans Use Instant Messaging, a new Pew Internet & American Life report (PDF, 28 p.), indicates, among other things that:

"53 million American adults use instant messaging and its appeal is especially apparent among young adults and technology enthusiasts."

"Although most IM users still use email more frequently than IM, a significant number are turning to IM more often than they do email."

"Some 21% of IM users, or approximately 11 million American adults, use instant messaging at work. . . . At-work IM users report feeling positively about how instant messaging improves workflow and the quality of the work-day. But some think that the use of IM encourages gossip, distracts them, or even adds stress to the workplace."

SOURCE: BeSpacific