Our research tip in Lawyering Skills last week was Customer Service. Both Westlaw and LexisNexis make research and technical support available 24/7. Their representatives are highly trained, and those providing research assistance are attorneys and librarians. Take advantage of their expertise if you are doing research in an unfamiliar area, or if you are having problems. They are very helpful.
Call one of the toll-free numbers that you were given in your training, or use the live chat help services. On Westlaw click on Help; on LexisNexis click on Live Support.